Payment method

Payment methods

We accept payment by MasterCard, Visa and American Express via the Stripe certified platform.


Credit card payment security

Re S.p.A. uses the Stripe platform ( for online payments. Your payment information is encrypted from the moment it is entered into the system until the transaction is processed, and is not stored on a public server. Even though Stripe is one of the most reliable systems for information and online payment security, Re S.p.A. will not be liable for any damage resulting from the use of electronic communication methods, including, among other things, damage resulting from non-delivery or delayed delivery of electronic communications, the interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications, or the transmission of viruses.

Since 1 January 2021, all online payments may be subject to authentication requests from the 3-D Secure facilities of individual credit card companies (Verified By VISA, MasterCard SecureCode, American Express SafeKey). This extra step involves special encryption, which provides additional security for online credit card transactions.



If you find errors in your online payment, there are a few quick steps you can take to try to resolve this issue:

  • Check the available balance on your card.
  • Check with your bank or payment provider. Payment providers may sometimes refuse transactions. Contact them to check why the payment was not successful.


These may seem trivial steps, but they usually resolve the issue.


If you experience further issues with your payment, contact our customer service at



For non-EU and EU customers

Enter your email address to receive a copy of the invoice for your order on ReShop.

If you do not receive the invoice or experience difficulties downloading it, contact our support team.


Customers in Italy

If you require an e-invoice, complete the VAT field and either the SDI code or PEC email field in the “Invoicing data” section on the order page.

The invoice will be issued within 15 days of the order and you will find it in your online Tax Box (“cassetto fiscale”).

If you do not receive the invoice or experience difficulties downloading it, contact our support team.