Deliveries
DELIVERY CHARGES
Delivery and handling costs are paid by the Customer.
Delivery charges will be based on the country of destination and the total weight of the order.
To check delivery charges, select the delivery information and country of destination after adding your selected products to the trolley.
DELIVERY TIMES
Delivery times depend on the courier service and the country of destination.
We’ll send you confirmation that your order has been dispatched, including a link to track it online. You also have the option of receiving real-time sms notifications of the position and status of your delivery.
Delivery within the EU takes 24h to 48h on weekdays (Monday to Friday)
There may be some delays during busy periods for couriers, like Christmas and other holidays. ReShop will not be held liable for any loss or damage resulting from delays in delivery.
Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary.
ReShop cannot be held liable for errors in delivery caused by inaccurate or incomplete information provided by the User in the purchase order, or for any loss or damage caused to the Products after handover to the carrier or for delays in delivery attributable to the carrier.
If ReShop anticipates that it will not be possible to comply with the stated delivery terms, we will notify the customer of the new delivery terms for the item. The customer must then reconfirm the order within three business days of being notified.
Our customer service team will not be able to speed up a delivery or provide any additional information other than as previously provided.
WHERE WE DELIVER
Re S.p.A. currently delivers to countries within the EU and works with DHL to provide an efficient service.
Goods can also be collected free of charge from our premises at
Via Firenze, 3 - Bussero (MI) - Italy
from Monday to Friday at these times: 9.00 am to 12.30 and 1.30 pm to 5.30 pm; Friday 9.00 am to 12.30 pm and 1.30 pm to 4.30 pm. Closed during public and company holidays.
THE PARCEL ARRIVED DAMAGED
The Customer is required to check the goods on delivery and to report any damage to Re S.p.A. by email within five business days.
If no notification is received within that time limit, the goods will be considered to have been accepted by the Customer.
If the parcel arrives damaged, it is our hope the items inside are intact, complete and in working order. However, the customer has the right to refuse delivery and should notify Re S.p.A. if this happens.
The User should immediately contest any damage to packaging and/or products, stating in writing the reasons for their reservations when signing the courier’s delivery note. After signing this document, the User no longer has the right to contest the condition of the parcel delivered. Delivery costs and methods are detailed on the Delivery page.
We cannot provide replacements due to damaged packaging.