Returns
Purchases made on ReShop are subject to the provisions set out in Italian Legislative Decree 206 of 2005, Legislative Decree 21/2014 – transposing Directive 2011/83/EU of the European Parliament on consumer rights, including the right of withdrawal. If buying products or services, Users (only consumers; not retailers) have 14 days in which they have the right to withdraw from the agreement without stating a reason. The withdrawal period ends 14 days after the User, or a third party designated by the User other than the carrier, takes physical possession of the goods.
Users must expressly inform ReShop of their decision to withdraw from the agreement in an email stating the order number and date, the products for which they are exercising their right of withdrawal and the bank details for the refund.
No returns will be accepted without prior notification to and the written agreement of Re S.p.A.
The right of withdrawal does not apply to goods that cannot be returned or are liable to deteriorate or alter rapidly, to products that are not delivered because the User is not at the place of delivery and to products that have altered or deteriorated at the time of delivery because of delay caused by the User.
Please note that:
- All delivery costs for returning goods must be met by the Customer.
- The Customer alone is liable for the costs and risks related to returning items.
- Any import duties on returned goods will be deducted from the refund.
- Returned goods must be delivered within 14 days of the date on which the User notified their withdrawal from this agreement, otherwise the right of withdrawal will be forfeited.
- Returned items must be in the same condition as when they were received and in their original packaging. Items will be inspected on their return. If they are found not to be resalable, no refund will be made and they will not be returned.
Generally, any circumstances not expressly referred to in these terms and conditions will be subject to the statutory provisions on distance contracts.
Any disputes will be subject to Italian law.
How to return an item
- Send us an email informing us of your decision to return the goods.
- Include all documentation received with the delivery. Non-EU customers must include the delivery note and invoice in a plastic pocket affixed to the outside of their parcel.
- Make sure all items are enclosed in their original packaging.
- Remove all previous labels from the return parcel.
- Take your parcel to the nearest post office. The delivery address for returns is:
Re S.p.A.
Via Firenze, 3 – 20041 Bussero (MI) – Italy
DAMAGED OR DEFECTIVE PRODUCT
We’re sorry your item arrived damaged or defective. Email us with more information about the damaged item, including photos and/or videos, and we’ll help you resolve the issue.
I RECEIVED AN ITEM I DIDN’T ORDER
We’re sorry for sending you something you didn’t order. Contact our customer service team, who will be happy to help you arrange its return and resolve the issue.
THE PRODUCT DOESN’T MATCH THE DESCRIPTION
We’re sorry the item you received doesn’t match the description. Contact our customer service team with more details, including photos and/or videos. They’ll help you resolve the issue.
Refunds
If you are not happy with the goods you have ordered, you can return them within 14 days of receiving them and obtain a full refund for the returned items. The refund will be made using the same method as the payment.
Refunds can take 10–15 business days to process from when the goods arrive at our returns centre.
Please note that debit/credit card refunds usually take 3–5 days to process.
Refunds after returns
If you return one or more items, the value of the goods will be refunded to the credit card you used to pay for them.
Refunds after cancellations
If you cancel an order, any amounts already charged to you will be refunded immediately. Please note that debit/credit card refunds usually take 3–5 days to process.