Returns

Returns

If you need to send back a product purchased on ReShop for assistance or any other reason, you must provide us with the relevant information by initiating the online return procedure (ticket) through the link below, filling in the form with all the required details. This will allow us to improve the return process and ensure full traceability of returned products.

Returns ticket link: click here.

 

How to process a return

  • Access the Returns Ticket page on the Re S.p.A. website via the link provided.
  • Fill in the form in all its fields. For each ticket, you can add up to a maximum of 10 products by clicking + each time.
  • For each product, enter the details regarding the category, serial number, reason for return, and a description of any issue.
  • You will receive a confirmation email confirming that the return procedure has been activated, containing the assigned ticket number and a return summary.
  • Print it out and include it in the package to be shipped, along with the shipping document.
  • Carefully pack the product(s) to be returned and place them in the box (together with the printed return ticket and the shipping document).
  • Ship the package to: Re S.p.A. Controlli Industriali | Via Firenze 3 – 20041 Bussero (MI) – Italy

 

No return will be accepted without completion of the ticket and receipt of the confirmation email from Re S.p.A.

 

Please note that:

  • Shipping costs are the responsibility of the customer, who is granted the opportunity to change their mind and return the relevant products.
  • All costs and risks associated with returning items are entirely the customer's responsibility.
  • Any import duties related to the shipment will be deducted from the refund.

DAMAGED OR DEFECTIVE PRODUCT 

We are sorry if your item arrived damaged or defective. Please contact us by email at shop@re-spa.com and provide further information about the damaged item, including photos and/or a video, and we will help you resolve the issue.


I RECEIVED AN ITEM I DID NOT ORDER 

We are sorry if we sent you something you did not order. Please contact our customer service team (shop@re-spa.com), who will look into the issue and help you resolve it promptly.


THE PRODUCT DOES NOT MATCH THE DESCRIPTION 

We are sorry if the item you received does not match the description. Please contact our customer service team (shop@re-spa.com) and provide further information including photos and/or videos. We will help you resolve the issue.


Any disputes shall be subject to Italian jurisdiction.