TERMS AND CONDITIONS OF SALE
Users of the services provided by ReShop declare that they have read and agree to the general terms and conditions.
Owner of shop.re-spa.com and related services The website is owned by:
Re S.p.A. controlli industriali
VAT number 01782300154
The products appearing on this website are sold direct to the public by ReShop through its permanent catalogue and through the promotion of products that are available in limited quantities and/or for a limited time.
Re S.p.A. is free to update, add to or change these general terms and conditions of sale, with effect for sales concluded after publication on the website. The publication on the website of changes to the terms and conditions constitutes notification to Customers, whether or not they are registered.
Registration
In order to be able to use the services of ReShop, Users must register with the website, and truthfully and completely provide all the data requested in the registration form and fully agree to the privacy policy and these general terms and conditions.
The Customer declares that only persons with the authority to bindingly represent the Customer will complete the registration form and make subsequent purchases. The Customer undertakes not to pass on their personal identification code and password to third parties and to store them with the utmost care and diligence. The Customer also ensures that they will be the only person responsible for the safekeeping and use of the code and password. The Customer therefore agrees that they are liable for all orders sent to Re S.p.A. using the Customer identification code and password assigned to them, as well as for invoices issued with the data they have entered.
There is no charge for registering with the website.
Purchasing procedure and products
Every order sent is a request to purchase products published on the website.
Orders are subject to availability and the discretion of ReShop, which reserves the right not to confirm an order, particularly if one or more of the products purchased is unavailable. If this occurs, the Company will refund the cost and any delivery fees the User has already paid.
The availability of a product is only indicated for reference purposes. If several users are ordering the same product at the same time, it may become unavailable during the order process.
Images of products, services or promotions are for illustration purposes only, therefore may not fully represent actual characteristics and quality. Photographs of products may show different years from those actually sold. Only the year displayed in the product name and sheet is relevant to the product purchased.
How to order:
- Search for the product(s) you are interested in buying
- Add the product(s) to your trolley
- Go to checkout
- Enter invoice and delivery information
- Select delivery and payment options
- Check your order
- Send your order
- Proceed to payment
- You will receive confirmation of your order
The sales agreement between the Customer and Re S.p.A. will become effective on completion of the order procedure. Re S.p.A. reserves the right not to complete the Customer’s order if checks performed after receipt of the order bring to light any payment delays or other breaches on the part of the Customer relating to previous orders. Re S.p.A. will notify the Customer by email that the order will be suspended until the Customer has settled outstanding debts.
The order form will be kept in the Re S.p.A. database for the period of time necessary to process the order.
Prices
Unless otherwise indicated, all prices displayed on the website are in euros and do not include VAT and may be subject to periodic changes without notice.
VAT is automatically calculated and displayed in the order summary at checkout.
Payment methods
We accept payment by MasterCard, Visa and American Express via the Stripe certified platform.
Credit card payment security
Re S.p.A. uses the Stripe platform (https://stripe.com/it) for online payments. Your payment information is encrypted from the moment it is entered into the system until the transaction is processed, and is not stored on a public server. Even though Stripe is one of the most reliable systems for information and online payment security, Re S.p.A. will not be liable for any damage resulting from the use of electronic communication methods, including, among other things, damage resulting from non-delivery or delayed delivery of electronic communications, the interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications, or the transmission of viruses.
Since 1 January 2021, all online payments may be subject to authentication requests from the 3-D Secure facilities of individual credit card companies (Verified By VISA, MasterCard SecureCode, American Express SafeKey). This extra step involves special encryption, which provides additional security for online credit card transactions.
PAYMENT ISSUES
If you find errors in your online payment, there are a few quick steps you can take to try to resolve this issue:
- Check the available balance on your card.
- Check with your bank or payment provider. Payment providers may sometimes refuse transactions. Contact them to check why the payment was not successful.
These may seem trivial steps, but they usually resolve the issue.
If you experience further issues with your payment, contact our customer service at shop@re-spa.com
INVOICE
For non-EU and EU customers
Enter your email address to receive a copy of the invoice for your order on ReShop.
If you do not receive the invoice or experience difficulties downloading it, contact our support team.
Customers in Italy
If you require an e-invoice, complete the VAT field and either the SDI code or PEC email field in the “Invoicing data” section on the order page.
The invoice will be issued within 15 days of the order and you will find it in your online Tax Box (“cassetto fiscale”).
If you do not receive the invoice or experience difficulties downloading it, contact our support team.
Deliveries
DELIVERY CHARGES
Delivery and handling costs are paid by the Customer.
Delivery charges will be based on the country of destination and the total weight of the order.
To check delivery charges, select the delivery information and country of destination after adding your selected products to the trolley.
DELIVERY TIMES
Delivery times depend on the courier service and the country of destination.
We’ll send you confirmation that your order has been dispatched, including a link to track it online. You also have the option of receiving real-time sms notifications of the position and status of your delivery.
Delivery within the EU takes 24h to 48h on weekdays (Monday to Friday)
There may be some delays during busy periods for couriers, like Christmas and other holidays. ReShop will not be held liable for any loss or damage resulting from delays in delivery.
Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary.
ReShop cannot be held liable for errors in delivery caused by inaccurate or incomplete information provided by the User in the purchase order, or for any loss or damage caused to the Products after handover to the carrier or for delays in delivery attributable to the carrier.
If ReShop anticipates that it will not be possible to comply with the stated delivery terms, we will notify the customer of the new delivery terms for the item. The customer must then reconfirm the order within three business days of being notified.
Our customer service team will not be able to speed up a delivery or provide any additional information other than as previously provided.
WHERE WE DELIVER
Re S.p.A. currently delivers to countries within the EU and works with DHL to provide an efficient service.
Goods can also be collected free of charge from our premises at
Via Firenze, 3 - Bussero (MI) - Italy
from Monday to Friday at these times: 9.00 am to 12.30 and 1.30 pm to 5.30 pm; Friday 9.00 am to 12.30 pm and 1.30 pm to 4.30 pm. Closed during public and company holidays.
THE PARCEL ARRIVED DAMAGED
The Customer is required to check the goods on delivery and to report any damage to Re S.p.A. by email within five business days.
If no notification is received within that time limit, the goods will be considered to have been accepted by the Customer.
If the parcel arrives damaged, it is our hope the items inside are intact, complete and in working order. However, the customer has the right to refuse delivery and should notify Re S.p.A. if this happens.
The User should immediately contest any damage to packaging and/or products, stating in writing the reasons for their reservations when signing the courier’s delivery note. After signing this document, the User no longer has the right to contest the condition of the parcel delivered. Delivery costs and methods are detailed on the Delivery page.
We cannot provide replacements due to damaged packaging.
Returns
If you need to send back a product purchased on ReShop for assistance or any other reason, you must provide us with the relevant information by initiating the online return procedure (ticket) through the link below, filling in the form with all the required details. This will allow us to improve the return process and ensure full traceability of returned products.
Returns ticket link: click here.
How to process a return
- Access the Returns Ticket page on the Re S.p.A. website via the link provided.
- Fill in the form in all its fields. For each ticket, you can add up to a maximum of 10 products by clicking + each time.
- For each product, enter the details regarding the category, serial number, reason for return, and a description of any issue.
- You will receive a confirmation email confirming that the return procedure has been activated, containing the assigned ticket number and a return summary.
- Print it out and include it in the package to be shipped, along with the shipping document.
- Carefully pack the product(s) to be returned and place them in the box (together with the printed return ticket and the shipping document).
- Ship the package to: Re S.p.A. Controlli Industriali | Via Firenze 3 – 20041 Bussero (MI) – Italy
No return will be accepted without completion of the ticket and receipt of the confirmation email from Re S.p.A.
Please note that:
- Shipping costs are the responsibility of the customer, who is granted the opportunity to change their mind and return the relevant products.
- All costs and risks associated with returning items are entirely the customer's responsibility.
- Any import duties related to the shipment will be deducted from the refund.
DAMAGED OR DEFECTIVE PRODUCT
We are sorry if your item arrived damaged or defective. Please contact us by email at shop@re-spa.com and provide further information about the damaged item, including photos and/or a video, and we will help you resolve the issue.
I RECEIVED AN ITEM I DID NOT ORDER
We are sorry if we sent you something you did not order. Please contact our customer service team (shop@re-spa.com), who will look into the issue and help you resolve it promptly.
THE PRODUCT DOES NOT MATCH THE DESCRIPTION
We are sorry if the item you received does not match the description. Please contact our customer service team (shop@re-spa.com) and provide further information including photos and/or videos. We will help you resolve the issue.
Any disputes shall be subject to Italian jurisdiction.
COPYRIGHT AND INTELLECTUAL PROPERTY
The photos, texts, descriptions, symbols and all other content on the website are the property of Re S.p.A., owner of ReShop website. Any reproduction of all or parts of this website is prohibited. Any reproduction of texts or photos for any use whatsoever and in any form whatsoever without prior written authorisation is also prohibited.
USER-GENERATED CONTENT Users are responsible for their own content and for the content of third parties that they share on ReShop and indemnifies the website owner against any liability that might arise from the unlawful publication of third-party content. ReShop does not moderate in any way the content published by Users or third parties, but will intervene in the event of reports of offensive or unlawful content or if required to do so by public authorities. The only rights of the website owner over the content generated by Users are related to the running and maintenance of the website.
LINKS TO THIRD-PARTY SITES
The website may contain links to external websites owned by third-parties over which ReShop has no control and therefore assumes no responsibility for the accuracy, nature, quality or completeness of the information contained on those sites.
APPLICABLE LAW AND JURISDICTION These terms and conditions and all disputes relating to the performance, interpretation and validity of this agreement are governed by Italian law.. The parties undertake to submit any disputes, within the limits of applicable legislation, to the jurisdiction of the Italian courts, and exclusively to the law court of Milan.